5 tips for back-up care success

15555462754_e3481d73b1_zWhen a family’s regular childcare provider is unavailable, back-up care can be a lifesaver for busy families. It’s also a great way to introduce families to the programs available at KinderCare and CCLC centers.

Kellie Russ, supervisor of the Back-Up Care team offered five tips to help centers find success with the company’s back-up care program – a benefit provided to thousands of employees at nearly 100 companies around the country.

  1. You are not alone. The Back-Up Care team is here to help. The team is available via email at backupcare@kc-education.com or at 1-877-820-7190 from 5 a.m.  to 6 p.m. PT.
  2. The Back-Up Care team assists with documentation (FamilyBuilder, CSS, CMS, immunization records) so you don’t have to. “We ensure reservations match charges so you get credit,” said Russ.
  3. Every back-up care child is a potential new student for the center. “You can be a hero for a family in a pinch,” said Russ. “When teachers and center staff create a relationship with each back-up care child, families may not only return for fulltime enrollment, but could also say great things about your center to friends, families, and coworkers.” Check out this story about a back-up care family that liked the KinderCare center they went to so much they ended up enrolling fulltime.
  4. The Back-Up Care team will be the middleman so center directors don’t have to be. Parents reserve a spot at centers through various online systems provided by their employer. Centers charge clients through KU-Care or CSS. If either the reservation or the charge is missing information, the Back-Up Care team will contact the center to sort out the mislaid details and confirm with families if needed. Russ used to be a center director herself, so she understands firsthand the importance of straightforward, simple communications so centers can spend more time focusing on families and less time juggling paperwork.
  5. A family’s care is paid through their employer or client account. Unless there’s a special activity, back-up care families don’t have to pay for their child’s care at the center.

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